Active Directory Management
Active Directory (AD) is a very common tool used by today’s organizations. It is a database and set of services that connect users with the network resources they need to get their work done.
The database (or directory) contains critical information about your environment, including what users and computers there are and who’s allowed to do what. For example, the database might list 1000 user accounts with details like each person’s job title, phone number and password. It will also record their permissions.
The services control much of the activity that goes on in your IT environment. In particular, they make sure each person is who they claim to be (authentication), usually by checking the user ID and password they enter and allow them to access only the data they’re allowed to use (authorization).
Today it has become more challenging to manage users and other objectives in Active Directory. Users leave an organization and computers get retired from a domain. However, organizations struggle to manage these objects and end up with a huge database which is hard to manage. InfoSys Management has a track record of helping various organizations with its expertise in managing such objectives. Its services contain but not limit to:
• Managing usernames and password
• Password synced between AD and LDAP Directory Services
• Standardized naming conventions for various objects
• Reduce overhead through standardization
• Improve services through centralized management capabilities
• Provide foundation for the following AD-related services like Exchange and SharePoint etc.
• Improve endpoint security, especially the workstations
• Central storage provided for individuals and departments for painless backups
• Backup and restoration services for central storage
• Server storage space for user documents
• Backed up data on Home and Departmental drives
• Lower departmental cost because infrastructure is managed and maintained by IT
Exchange E-mail Services
Exchange is a robust email, calendaring and various other communication solutions provided by Microsoft. Every organization uses email and related services. Microsoft is a very common and effective platform with easy management. However, when it comes to managing huge email accounts and storage, it becomes hard to deal with it. You might be facing some common challenges with your current email solution, including:
• Inefficient communication capabilities hindering productivity.
• Concerns about downtime and drains on IT time and budget.
• Fears about data security and compliance.
A reliable and powerful business-class email is a necessity for organizations of all sizes. When our clients turn to us for a solution, we recommend Microsoft Exchange/Exchange Online.
Microsoft Exchange Online helps you protect your data and keeps your employees connected with secure, reliable access to email, calendar, and contacts—from virtually any device.
Cloud Infrastructure Solution:
Cloud computing is computing based on the internet. Where in the past, people would run applications or programs from software downloaded on a physical computer or server in their building, cloud computing allows people access to the same kinds of applications through the internet. When you update your social media status, you’re using cloud computing. Checking your bank balance on your phone? You’re in the cloud again. Chances are you rely on cloud computing to solve the challenges faced by small businesses, whether you’re firing off emails on the move or using a bunch of apps to help you manage your workload.
In short, a cloud is fast becoming the new normal. By the end of 2025, it’s estimated that 90% of businesses will be using at least one cloud service. Why are so many businesses moving to the cloud? It’s because cloud computing increases efficiency, helps improve cash flow and offers many more benefits. We can help you step into the Cloud era with pride. There are various cloud platforms available. Our experts will help you select the most efficient and cost-effective solution based on your needs.
If you’re facing challenges managing your cloud infrastructure, we can provide our expertise to consolidate it. Manage and beef up your security and bring your monthly/annual cost down. Let us know the challenges you’re facing and we’ll help you.
Network Management:
In today’s fast-moving business environment, success requires delivering on your vision more efficiently than ever before. You need to drive operational excellence by constantly re-examining your business processes and systems to improve productivity, agility, and business continuity as well as ensure customer satisfaction and experience. You also need to drive business innovation by adopting new technology and business strategies to expand your opportunities, business reach, and markets.
The network is critical to meeting these business needs, and Cisco Network Systems provide the platform to address them for companies large and small. The Net Impact Study 2013 (sponsored by Cisco Systems and conducted by Momentum Research Group) found that companies that combined sophisticated network infrastructures with network-based business applications reduced their annual operating costs by more than 20 per cent. In addition, these companies measured a 20 to 25 per cent increase in customer satisfaction.
We can help you achieve these goals and based on our measurable system, you could compare your pre and post-business models.
Application Support:
Typically an application analyst will be responsible for supporting applications programmed with a variety of programming languages and using a variety of database systems, middle-wares and the like. It is a form of 3rd level line technical support. However, in the current complex environment and technologies, it is hard to focus on such things. Our experts can provide best solutions and support for your highly available applications. From the choice of platforms to IaaS and PaaS, we can do it all for you.
We take an automated approach to discover and analyze your application inventory and related interdependencies. This gives a comprehensive view of your entire application portfolio environment.
- Identify potential risks before implementing changes
- Insight into current storage and network topologies
- Identify optimal cloud consumption model
Help Desk Support:
A help desk system can help companies resolve tech issues faster and allow IT departments to work more efficiently. How? Simply put, a help desk organizes information, streamlines workflows, and eliminates many manual processes. With help desk software (often a subset of a service desk software), no longer will an IT support specialist have to laboriously log issues by hand, dig through disorganized emails to get to the bottom of a problem, track the status of issues manually, or let requests slip through the cracks.
A help desk system automates an issue resolution workflow, centralizes information, and keeps everyone in the know with email alerts. And instead of having to track down someone from tech support to get help, employees can simply submit a ticket to the help desk team through email or a customizable web-based form. The help desk software will then receive, log, and assign issues to the appropriate help desk technicians automatically, making the process more convenient for all parties involved.
Not only do help desks streamline communication, they also keep detailed records of all submitted issues, making it easier to track updates and report on what work was done (handy for end-of-year reviews). As you can see, there are many ways a help desk can make your life easier and your business more productive. It’s no wonder why using help desk software is considered one of the IT best practices that can benefit almost every company
We can streamline your Help Desk infrastructure and optional tech support personnel. Your initiative in this direction could be much beneficial and may bring far-reaching gains for your organization. Let us know your help desk requirements and we will help you from software to hardware and from real tech support humans to the virtual helpline.
Managed IT Security:
In IT security, sometimes it’s what you don’t know that hurts you – but sometimes it’s what you already know but never get around to acting on. Startlingly, a full 89 per cent of security breaches in early 2020 would have been avoided merely by implementing commonly known security controls and best practices, according to a 2021 study cited by Peak 10 security partners. Many organizations probably have a nice checklist of security actions they mean to get around to, but just haven’t had the time.
But then there are the security measures you just don’t know about. Maybe you have the best hardware and software tools, but they’re not configured to resist the latest hacker tricks. Or perhaps a new threat emerges that nobody saw coming. Remember the “Heartbleed” bug? Even though this SSL bug had existed since December 2011, nobody identified it as a threat vector until April 2014.
Either way, the impact of mismanaged security is dire. Verizon’s Data Breach Investigations Report, inspecting 63,000 incidents in 95 countries, will quickly get your attention. A couple of key observations:
Although 60 per cent of breaches are for financial reasons, intellectual property and espionage incidents are a growing threat at 25 per cent.
The speed with which hackers perform their exploits is consistently outstripping the pace of discovery.
The most significant breaches involving actual data theft are web app attacks (35 per cent) and cyber espionage (22 per cent).
Those breaches do not come cheap. A data breach now costs a company an estimated $3.5 million – with the costs trending upward every year.
So how do you tighten up your security infrastructure? For a mid-sized company, the tradeoffs are painful. You may not have a chief security officer with a team dedicated to tuning up the infrastructure, checking hardware passwords, monitoring the tools and investigating incidents. Amidst daily demands for business improvement or resolving internal issues, security can easily slide to the back burner. But no company, no matter the size, is immune from attack.
For a business without a dedicated security team, the answer is to hire one: a managed security provider (MSP). An outsourced security team focuses entirely on your organization’s security without the distractions an internal staff faces. Chances are that an expert team can do it more efficiently and more consistently than your internal team can – which brings a host of advantages.
We bring the best security techs along with state-of-the-art security technology to your organization. Our custom solutions built on the basis of your unique business environment takes care of your security concerns.
INFOSYS MANAGEMENT
A BUSINESS-FRIENDLY COMPANY